Updated COVID Procedures

We will transition back to inside service in a step-wise fashion starting June 8th. Thank you for your patience as we iron out the inevitable hiccups in the process. Our goal is to keep our reception area free from waiting clients and minimize your time within the building.

  • We require masks for all clients and team members at all times (regardless of vaccine status).
  • We are asking clients who are present during their pet’s exam to maintain social distancing.
  • We are allowing only one family member to accompany pets in the exam room. If you need to bring more than one family member, plan on having a curbside appointment.

While we will disinfect surfaces between appointments, know that the turnover time may be short and the building’s HVAC system is shared between all exam rooms. If you are uncomfortable sharing building air space with the general public, we recommend continuing to choose curbside service.

Services that will remain curbside at this time:

Services that we will offer in room appointments:

Curbside Service & Check-in

  • Call from your car when you arrive at Falconbridge or Village Vet regardless of your reason for coming.
  • If you are picking up supplies, you will be asked about payment over the phone and your items will be brought out to you or placed on our pick-up boxes.
  • If you are dropping off your pet, the appropriate staff member will complete you pet’s check-in over the phone and a team member will come to your car to get your pet.
  • If you are picking up your pet, the appropriate staff member will complete you pet’s check-out and discharge over the phone and a team member will bring your pet to your car.
  • If you have a non-doctor appointment, your pet’s Registered Veterinary Technician (RVT) or Assistant will speak with you over the phone to discuss your pet’s history, symptoms, and needs just as she would if you were in a room. She will then come to your car and get your pet to bring in to the hospital and take care of your pet.
  • If you have a doctor appointment, your pet’s Registered Veterinary Technician (RVT) or Assistant will speak with you over the phone to discuss your pet’s history, symptoms, and needs just as she would if you were in a room.
    • You will then be invited to meet a team member at the front door and be escorted to your exam room.
    • The doctor and her team may need to take your pet to the back to collect samples, perform nail trims, etc. These decisions will be made to minimize the number of people needed in a small space.
    • Please remain seated when a team member is in the exam room with you to facilitate social distancing.
    • Payment will be collected via wireless card reader in the exam room or verbally at the front desk. We will decide where to have you check out based on traffic flow in the hospital at the time of your appointment.

We pride ourselves on our service, and the health and safety of our team, clients, and patients remains our highest priority. We will keep you updated as we update these procedures.

We appreciate your continued patronage and support during these unusual times. Thank you for your patience as we all adjust to this new way of meeting your pet’s health care needs.

Links To Sites We Trust For Information About Pets

The internet is full of information about pets. The sites below are ones that we trust to provide reliable, realistic information. If your pet is experiencing a medical emergency or crisis, we recommend calling us or the local emergency clinic immediately for assistance.

Adopting A New Pet

PetFinder is a website that provides information on pets that are available for adoption. It has multiple ways to search for your new special friend. Many of our local area shelters, rescue groups, and other organizations list their adoptees on PetFinder.

Veterinary Information For Pet Owners

There are a number of great sites for general pet health care. The American Hospital Association (AAHA) has a website specifically for pet owners and potential pet owners. In addition to general health information, Healthy Pet includes information on finding a pet, pet care for all stages of life, and fun, educational children’s sections. American Veterinarian includes a section on their website with Fast Fact Sheets on various topics. And the American Veterinary Medical Association has an animal health section on their website that allows you to download brochures, find tips for new pet parents, and browse through some games that teach children about responsible pet ownership.

For information on behavior and training, Fear Free Happy Homes is a great place to start. It complements the training most of our team members have taken to become Fear Free certified. Two of our favorite sites for additional information are the Florida Veterinary Behavior Service and the Lincoln Land Animal Clinic. The Florida Veterinary Behavior Service website has articles for pet parents, while Lincoln Land Animal Clinic offers videos.

For cat specific information, the American Association of Feline Practitioners (AAFP) maintains the Cat Friendly website. You will find information on various life stages, nutrition, behavior and diseases. This website is focused on providing a good home life for your feline friends along with what is necessary veterinary care for a pet cat and information on common diseases.

If your cat is being a picky eater or has stopped eating, Picky or Sick? has information along with a short 5 question quiz. Enter your name and email, and they will send the results from the quiz so that you can take them along if you should see a vet.

The Ohio State University College of Veterinary Medicine’s The Indoor Pet Initiative  includes enrichment for pets that are exclusively or primarily indoors. For cats, the AAFP website on Food Puzzles for Cats has many ideas, from DIY to purchased puzzles, to allow your cat to hunt and forage indoors.

Partners For Healthy Pets is a committee of the non-profit American Veterinary Medical Foundation dedicated to improving the healthy and wellbeing of America’s pets through regular preventive healthcare. Their website includes what your veterinarian is looking for when you bring your pet in for a wellness exam along with fun facts and preventative care information.

The Pet Nutrition Alliance offers nutrition information, pet food recalls, pet food safety guidelines and home-cooked diets. They also have tools to help you determine if your pet is the correct weight and to help you determine how much to feed. Additional information includes how pet food is made, reading the labels, and pet food regulations. Our clients and pets are always welcome to make and appointment and come in for a complementary nutrition and weight consult. Keeping your pet a healthy weight can not only extend your pet’s life, it will also improve the quality of life. Once you have chosen the right food for your pet and lifestyle, we have many healthy choices available on our web store. Another source for pet food recall information is on the American Veterinarian Recall page.

If you have a pet with diabetes, videos are available on American Veterinarian’s Pet Connections section. These short videos cover topics including symptoms, treatment, and managing diabetes in pets.

For cats owners with cats in renal failure, Feline CRF Information is a place to learn more about Feline Chronic Renal Failure from a family that has been through it.


Care Credit is a way of financing veterinary health care expenses. When you use Care Credit with us, you have up to 6 months to pay without interest. For more information or to apply on-line, visit their website.


Our in-house pharmacy is fully stocked with prescription medications needed for your pets. These medications have been carefully selected by our veterinarians, are competitively priced, and are here for your convenience. If you purchase your flea and heartworm preventatives from us, they come with a manufacturer’s guaranty. This guaranty is not available if these same products are purchased on-line or from a retail store.

If your pet should need a medication we do not stock, we are able to order it for you and either have it shipped to our clinic or to your home. We can also recommend a compounding pharmacy should your pet need medication in a specific form that is not readily available.

Poison Control

ASPCA Animal Poison Control Center is a premier animal poison control center in North America. The APCC is your best resource for any animal poison-related emergency, 24 hours a day, 365 days a year. If you think that your pet may have ingested a potentially poisonous substance, make the call that can make all the difference: (888) 426-4435. A consultation fee may be applied to your credit card. For general information on animal poisoning and poison prevention, please visit their website.

Carolinas Poison Center is an emergency telephone resource of poisoning information, staffed 24 hours a day, seven days a week by registered nurses and pharmacists who are specially trained to provide diagnostic and treatment advice for acute and chronic poisonings to the public and health care professionals. These poison specialists are backed up by board-certified medical toxicologists, also available 24 hours a day. Call 1-800-222-1222.

Traveling With Pets

The USDA APHIS website contains information on taking your pet to another country, bringing your pet into the US, and links to requirements for pets going to various states. Please check this website prior to traveling. We ask all clients bringing their pet in for a health certificate for travel to read the information concerning the destination they are traveling to with their pet.

Including Your Pets In Your Emergency Plan

The U.S. Department of Homeland Security has created the Ready.gov website for individuals, families, businesses and other sectors. This website includes information on creating an emergency plan. Visit their page on pets for suggestions on how to include your furry family members in your family’s plan.

Be sure you trust the websites you visit when researching information about your pet’s health.