Client Care Representatives

Client Care Representatives

Vet Receptionists


Deb, Client Care Representative

I was raised in North Carolina. I have owned animals for about 30 years, and for 20 of those years I also boarded horses. I graduated from UNC Chapel Hill with a Bachelor of Science in Math, and worked as a programmer/analyst for about 20 years.

I wanted a job where I would be helping people and animals, and I enjoy learning about veterinary medicine. I was thrilled when I was offered the job here at Falconbridge. Some of my favorite duties include maintaining the client education handouts and assisting clients whenever necessary.

My husband is an engineer and a private pilot, and our son is in college for aviation. We have 2 horses, 3 dogs and 4 cats. I enjoy horseback riding when I can, taking piano lessons, and quilting and crocheting.


April, Client Care Representative

I am a Durhamite, born and raised here in Durham, NC.

I worked in corporate insurance for 15 plus years and decided I needed a change.  I have a deep seated love of animals going back to my childhood.  I grew up with not only dogs and cats, but chickens, rabbits, cows and horses.  When I found that Falconbridge was in need of front desk help, I took a leap of faith and have never been happier.  I enjoy interacting with our clients and their four legged fur babies.

When I'm not working I enjoy bird watching, gardening, reading books, and hiking.


Nicole, Client Care Representative

I grew up in Ft. Lauderdale, Florida until I was 15, when my family moved to Raleigh. I have always loved interacting with pets and with their owners.

My first job at a veterinary clinic was as a Kennel Technician. I enjoyed caring for the pets and meeting their owners. I also had the opportunity to learn the duties in reception. I discovered how much fun it was to make clients and patients feel welcome when they came in the door, and helping clients when they call on the phone. I was thrilled when a Client Care Representative position became available at Falconbridge! Being a team member is another one of the benefits of my job.

I have a twin sister who loves playing soccer. She has a boxer named Annie and a Cane Corso Mastiff named King. I have a husky mix, Riley, who loves to fetch and give hugs. I also ride Motocross and love hockey. The Pittsburgh Penguins are my favorite hockey team, and Duke is my college team!